Privacy Statement

This privacy statement explains the personal data we process.

Cookies

We may use cookies that are small text files placed on your device which web servers utilize in the domain that placed the cookie can retrieve later. We use cookies to store preferences and settings, help with sign-in, provide personalized ads, and analyze site operations. If you have a privacy concern, complaint, or question please contact us using the Contact page web form.

Personal Data

Aurora collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Aurora and the choices you make, including your privacy settings and the products and features you use.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data -required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you are using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

Use of Personal Data

Aurora uses the data we collect to provide you with rich, interactive experiences. We use data to:

Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
Improve and develop our products.
Personalize our products and make recommendations.
Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Aurora products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are like what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of voice data that we have taken steps to de-identify to improve our speech recognition technologies. This manual review may be conducted by Aurora employees or vendors who are working on Aurora’s behalf.

Sharing Personal Data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Aurora-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Aurora and its customers.

Access And Control of Your Personal Data

You can also make choices about the collection and use of your data by Aurora. You can control your personal data that Aurora has obtained, and exercise your data protection rights, by contacting Aurora or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

Control the use of your data for personalized advertising from Aurora by contact us to opt-out.
Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Aurora.

Not all personal data processed by Aurora can be accessed or controlled by the tools above. If you want to access or control personal data processed by Aurora that is not available by the tools or directly through the Aurora products you use, you can always contact Aurora at our website and use the Contact form.

Cookies & More

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We may use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We may also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Other important privacy information

Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data.

In the event of a conflict between this Aurora privacy statement and the terms of any agreement(s) between a customer and Aurora for Enterprise and Developer Products, the terms of those agreement(s) will control.

If any of the terms below are not defined in this Privacy Statement or a written agreement with Aurora they have the definitions below.

General. When a customer tries, purchases, uses, or subscribes to an Aurora product, or obtains support for or professional services with such products, Aurora receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our business operations, and communicate with the customer. For example:

When a customer engages with an Aurora sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.
When a customer interacts with an Aurora support professional, we collect device and usage data or error reports to diagnose and resolve problems.
When a customer pays for products, we collect contact and payment data to process the payment.
When Aurora sends communications to a customer, we use data to personalize the content of the communication.
When a customer engages with Aurora for professional services, we collect the name and contact data of the customer’s designated point of contact and use information provided by the customer to perform the services that the customer has requested.

The Aurora products enable you to purchase, subscribe to, or use other products and online services from Aurora or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.